Marjorie Wall, EDBA, CRCST, CIS, CHL, CSSBB

Marjorie Wall, EDBA, MSCO, CRCST, CIS, CHL, CSSBB, vice president, processing optimization and customer success, is a nationally recognized leader in sterile processing and perioperative services with more than 25 years of experience strengthening patient safety, operational quality, and workforce development.

Wall joined STERIS in 2026 as vice president of process optimization and customer success, partnering across the Healthcare Reprocessing Group to enhance consultative support and advance operational, automation, and digital improvement initiatives.

She has held leadership roles across major health systems, including Memorial Hermann and Kaiser Permanente, where she advanced system-level reprocessing performance. Prior to joining STERIS, Wall served as the associate director of sterile processing at Cedars-Sinai Medical Center, helping guide

one of the nation’s most complex reprocessing operations, elevating consistency, compliance, and clinical readiness.

Wall’s contributions extend nationally through her service as president of the Healthcare Sterile Processing Association (HSPA), where she helped lead professional development and industry-wide quality initiatives. She also founded the SoCal Sterile Processing Association to foster regional collaboration and education. As an educator, author, and Editorial Advisory Board member for Infection Control Today, she contributes thought leadership on competency, sustainability, and digital transformation in sterile processing.

Wall’s leadership reflects a clear commitment to advancing safer, more reliable care by uniting people, process, and technology in ways that strengthen clinical performance and support those delivering care. Her approach consistently drives meaningful improvement, elevates outcomes, and reinforces the essential role sterile processing plays in safe surgical practice.

Wall earned an executive doctorate in business administration from Saint Mary’s College of California and holds a master of science in clinical service operations from Harvard Medical School.

Articles

From Reactive to Predictive: Why Sterile Processing Is Ready for a Maintenance Revolution, Sterile Processing Is Invisible Until It Fails

May 27, 2026

Article

Sterile processing departments (SPD) are increasingly being pushed beyond reactive maintenance models as equipment failures, workflow disruptions, and tray defects continue to impact surgical readiness and patient safety. This article explores why SPD may be uniquely positioned for an AI-driven predictive maintenance revolution, examining how systems thinking, IoT integration, human factors research, and real-time equipment monitoring could help reduce disruptions before failures occur. The piece also highlights the growing shift toward treating maintenance as a strategic reliability function tied directly to infection prevention, OR efficiency, and operational resilience across health care systems.

Ultrasonic Cleaning Is Not a Machine; It Is a Quality System: Preventing Hidden Bioburden in Surgical Instruments

March 04, 2026

Slideshow

When sterile instruments look perfect but hidden soil remains, patient safety is at risk. In this in-depth ICT article, Marjorie Wall, EDBA, CRCST, CIS, CHL, CSSBB, explains why ultrasonic cleaning is not just equipment, but a critical quality system, and how failures in cavitation, lumen flushing, or water quality can quietly undermine infection prevention in the operating room and sterile processing department.

The Human Factor in Automation: Why Competency Still Matters in Infection Prevention

November 18, 2025

Article

With hospitals across the country accelerating investments in automation, why does human competence remain vital?

The Green Revolution in SPD: From Hidden Cost to Frontline Change

July 30, 2025

Article

As climate change accelerates, health care’s environmental impact faces increased scrutiny, with sterile processing departments (SPDs) emerging as key change agents. Often behind the scenes, SPD professionals can lead sustainability by turning routine practices into ecofriendly protocols that protect both patient and planetary health.

Silent Saboteurs: Managing Endotoxins for Sepsis-Free Sterilization

May 16, 2025

Article

Invisible yet deadly, endotoxins evade traditional sterilization methods, posing significant risks during routine surgeries. Understanding and addressing their threat is critical for patient safety.

The Sterile Processing Conference Survival Guide: How to Make the Most of Your Next Event

March 25, 2025

Article

From expert speakers to cutting-edge tools, sterile processing conferences, like the 2025 HSPA Annual Conference and the SoCal SPA's Spring Conference, offer unmatched opportunities to grow your skills, expand your network, and strengthen your department's infection prevention game.